Shipping & Returns
Something not quite right? We accept returns within 15 days of receipt for all orders! To get your return started, log in to your customer account!
We recommend shipping your package using a carrier that can provide tracking information — Common Threads is not responsible for returns lost in transit. Customers are responsible for return shipping costs.
Refunds will be issued in the original form of payment within 10 days of return receipt.
TOTE NOTE // Our totes and our dresses belong together! If for whatever reason you are returning a one-unit dress or shirt order and its accompanying tote is not returned along with it, we may deduct $12 from your refund. If your item was more than one dress or shirt, please keep your tote:)
Have a question with your order or about your return? We're always here to help - feel free to reach us here anytime and we'll get right back to you!
We'll do our best to ship within 2 days of placing an order for any in-stock item. US orders ship via USPS.
US CUSTOMERS: US orders of $62+ ship for free!
CANADA CUSTOMERS: We charge a flat $20 fee for all shipments of $62USD+ which will include pre-payment of your duties via USPS, for fully transparent pricing door to door. We charge a flat $25 fee for all shipments of less than $62USD, which will also include pre-payment of your duties via USPS.
CUSTOMERS OUTSIDE OF THE US AND CANADA: Orders valued at $62 USD+ outside of the US and Canada will ship for a flat $20 fee. Duties and VAT are not included in the cost of goods or shipping for international (non US/CAN) orders. Orders valued at less than $62USD will be charged a shipping fee of $25USD. Curious about additional duties? Check the duty calculator here! (Our dress HS code is 620442, and our shirt HS code is 620630). Please note, we require a mobile number for all non-US orders so that the courier can contact you for delivery via text message (they will not be able to contact you via landline.)
Zuri is not responsible for any packages that are lost or stolen once they have been marked delivered by the carrier.